Privacy Policy

Your Privacy Matters

We are committed to protecting your privacy and ensuring the security of your personal information.

Last updated: September 1, 2025

1. Introduction

Tharro Ventures ("Tharro," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, platform, and all related services (collectively, the "Service"). This policy is drafted in compliance with the EU General Data Protection Regulation (GDPR).

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the service.

2. Information We Collect

We may collect information about you in a variety of ways.

Personal Data:

We collect personally identifiable information, such as your name, email address, job title, and company name, that you voluntarily give to us when you register for an account, request information, or contact us.

Financial Data:

We may collect data related to your payment method (e.g., valid credit card number, card brand, expiration date) when you purchase a subscription. We use a third-party payment processor (e.g., Stripe), and we do not store your full payment information on our servers.

User Data:

We collect data that you upload, submit, or provide to the Service, such as hotel performance metrics, competitor information, and other related business information ("User Data").

Usage Data:

We automatically collect information when you access and use the Service. This may include your IP address, browser type, operating system, device information, pages viewed, and the dates/times of your visits.

Cookies:

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

3. How We Use Your Information

We use the information we collect for various purposes, based on a legitimate interest, including to:

  • Create and manage your account.
  • Provide, operate, and maintain the Service.
  • Process your payments and subscriptions.
  • Communicate with you, including sending you service-related emails, security alerts, updates, and marketing communications (from which you can opt-out).
  • Improve, personalize, and expand our Service.
  • Monitor and analyze usage and trends to improve your experience and the Service's functionality.
  • Comply with legal obligations and enforce our terms.

4. Legal Basis for Processing (for EEA Users)

If you are from the European Economic Area (EEA), our legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it. We may process your Personal Data because:

  • We need to perform a contract with you.
  • You have given us permission to do so.
  • The processing is in our legitimate interests and it's not overridden by your rights.
  • For payment processing purposes.
  • To comply with the law.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share information with trusted third parties that perform services for us or on our behalf, including:

  • Payment Processors (e.g., Stripe) to handle payments.
  • Cloud Hosting Providers (e.g., AWS, Google Cloud) to store data securely.
  • Analytics Providers (e.g., Google Analytics) to help us understand the usage of our Service.
  • CRM and Marketing Tools to manage our customer communications.

These third-party service providers are contractually obligated to protect your information and are not permitted to use it for any other purpose.

6. Your Data Protection Rights Under GDPR

If you are a resident of the EEA, you have the following data protection rights:

  • The right to access, update, or delete the information we have on you.
  • The right of rectification to correct information that is inaccurate or incomplete.
  • The right to object to our processing of your Personal Data.
  • The right of restriction to request that we restrict the processing of your personal information.
  • The right to data portability for the information you provide to us.
  • The right to withdraw consent at any time where we relied on your consent to process your personal information.

You can exercise these rights by contacting us using the details below.

7. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

8. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us:

Tharro Ventures
Attn: Data Protection Officer
Karaiskaki 36A, Ap 303, 3032, Limassol, Cyprus
Email: privacy@tharro.io